Terms & Conditions

SHIPPING

I use USPS Priority Mail (sometimes UPS depending on length of delivery time) and will send a tracking number via email once your package has shipped. Please allow 4-5 weeks for MADE-TO-ORDER purchases to ship and 2-3 days for already made items.

I also offer local pick up (you'll see this option during check out) and would love to meet you and chat about pottery!

CARE

All pieces are dishwasher safe, although hand washing may extend the life of your ceramics. 

PACKAGING

I do my best to source environmentally friendly and/or used packaging materials to lighten the environmental footprint of shipment. You'll find bubble wrap, packaging paper, and cardboard boxes that have been given another important mission, and I hope that you may be able to reuse them as well. Also, if you're shipping pottery to a loved one as a gift feel free to send me a message - always happy to include a personalized note.

RETURNS

Given the nature and charm of handmade ceramics the piece you receive may be slightly different than the one photographed. Please know that I can only accept returns if there is something functionally wrong with the piece. Any questions or concerns should be sent to hello@rachaelpotter.com within the first week the package has been delivered.